Alerts & workflow
Slack
Send agent risk, compliance and incident alerts to your team’s channel.
Before you start
Choose the Slack workspace and the channel for your alerts. You need permission to install apps in that workspace, or help from a workspace admin.
You’ll also need access to the Ollive account where you want to save this connection.
Connect Slack
Open Integrations in Ollive and select Slack.
Start the connection and authorize the Ollive app in the intended Slack workspace.
Return to Ollive and choose the channel that should receive alerts.
Complete setup and check that the confirmation message arrives in the selected channel.
Verify your setup
Ollive posts a confirmation message in the channel you chose. If Slack says the app isn’t in the channel, invite it and try again. Private channels need an invite.
Troubleshooting
- Confirm you authorized the intended workspace.
- If installation is restricted, ask a workspace administrator to approve the app.
- Invite the app to the destination channel if it cannot post the confirmation message.
Still stuck? Contact support with the provider name and error message. Keep API keys and secrets out of your message.