Last updated: March 9, 2026
A plain-language summary
Before the formal terms, here is what you are actually agreeing to.
You get access to Ollive's AI sales coaching platform in exchange for following these rules and paying your subscription fee.
Your data is yours. We do not sell it or use it to train our models. We work hard to keep the platform running, but we cannot guarantee it will be perfect 100% of the time. If something goes wrong, our liability is capped at what you paid us in the last 12 months. Either side can end the relationship with reasonable notice.
The full terms below govern the legal relationship. If anything in the summary conflicts with the full terms, the full terms apply.
1. Who these terms apply to
These Terms of Service ("Terms") are a legal agreement between Ollive AI ("Ollive," "we," "us," or "our") and the organisation or individual ("Customer," "you," or "your") accessing or using the Ollive platform, website, and related services (collectively, the "Services").
By signing up, accessing, or using the Services, you agree to these Terms. If you are agreeing on behalf of an organisation, you confirm you have the authority to bind that organisation.
If you do not agree, do not use the Services.
2. The Services
Ollive provides an AI-powered sales coaching platform that includes call scoring, roleplay practice, skill tracking, and coaching insights for sales teams.
We may update, improve, or change the Services from time to time. We will give you reasonable notice of any changes that materially reduce functionality. Minor updates and improvements will be made without notice and are generally a good thing.
3. Your account
Setting up your account. You are responsible for providing accurate information when creating your account and keeping that information up to date.
Keeping it secure. You are responsible for maintaining the confidentiality of your login credentials. Notify us immediately at security@ollive.ai if you suspect unauthorised access.
User seats. Your subscription covers a defined number of user seats as agreed in your order. Adding users beyond that number requires an upgrade.
Administrators. If you are an administrator on a team account, you are responsible for managing access for the users under your account and ensuring they comply with these Terms.
4. Acceptable use
You agree to use the Services only for lawful purposes and in a way that does not harm Ollive or other users.
You may not:
Reverse engineer, decompile, or attempt to extract the source code of the platform
Use the Services to develop a competing product
Scrape, crawl, or programmatically extract data from the platform in bulk
Attempt to gain unauthorised access to any system or network connected to Ollive
Upload content that is unlawful, defamatory, or violates a third party's intellectual property rights
Use the Services in a way that violates applicable employment, privacy, or wiretapping laws in your jurisdiction
Share your login credentials or resell access to the platform
We reserve the right to suspend or terminate accounts that violate these terms, with or without prior notice depending on the severity of the violation.
5. Call recording and transcript compliance
The Ollive platform integrates with notetakers and call recording tools to process transcripts. You are solely responsible for ensuring that your use of call recording complies with all applicable laws in your jurisdiction and the jurisdictions of the people on your calls.
Many jurisdictions require one or all parties to a call to consent to recording. This includes but is not limited to the Electronic Communications Privacy Act in the United States, GDPR in the European Union, and equivalent laws elsewhere.
Ollive provides the technology. Compliance with recording consent laws is your responsibility.
6. Your data
Ownership. Your data — including call transcripts, rep performance data, and any content you upload — belongs to you. We do not claim ownership over it.
Licence to us. You grant Ollive a limited, non-exclusive licence to process your data solely to provide and improve the Services for your account. We do not use your data to train our AI models or share it with other customers.
Data processing. Where applicable, the processing of personal data is governed by our Data Processing Agreement, which is incorporated into these Terms by reference and available at ollive.ai/dpa or on request.
Your responsibilities. You are responsible for ensuring you have the right to upload and process any data you bring into the platform, including ensuring appropriate consents are in place for any personal data belonging to your employees or prospects.
7. Intellectual property
Ollive's IP. The platform, its design, code, AI models, and all related intellectual property are owned by Ollive or its licensors. These Terms do not transfer any ownership of Ollive's IP to you. You receive a limited, non-transferable licence to use the Services during your subscription.
Your IP. You retain ownership of all content, data, and materials you bring into the platform.
Feedback. If you share suggestions, ideas, or feedback about the Services, you grant us the right to use that feedback without restriction or compensation. We appreciate it and may use it to make the product better for everyone.
8. Subscriptions, billing, and cancellation
Subscription plans. Access to the Services is provided on a subscription basis as set out in your order confirmation or subscription page.
Billing. Fees are billed in advance on the agreed billing cycle (monthly or annually). All fees are exclusive of applicable taxes, which will be added where required.
Late payment. If payment is not received within 14 days of the due date, we reserve the right to suspend access until the account is settled.
Cancellation. You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. We do not offer refunds for unused time on a prepaid subscription unless required by law.
Price changes. We will give you at least 30 days notice before increasing your subscription price. Continued use after a price change takes effect constitutes acceptance.
9. Free trials
If you access the Services under a free trial, your trial is subject to these Terms. At the end of the trial period, continued access requires a paid subscription. We may terminate a trial at any time for any reason.
10. Confidentiality
Each party may have access to the other's confidential information during the course of the relationship. Both parties agree to keep that information confidential, use it only for the purpose of the relationship, and apply at least the same level of protection they would apply to their own confidential information.
This does not apply to information that is publicly available, already known to the receiving party, or required to be disclosed by law.
11. Availability and support
We work hard to keep the platform available and fast. Our target uptime is 99.5% measured monthly, excluding scheduled maintenance.
We provide support via email at support@ollive.ai. Response times depend on your plan. We aim to respond to all enquiries within one business day.
Planned maintenance that may affect availability will be communicated at least 48 hours in advance wherever possible.
12. Disclaimer of warranties
The Services are provided "as is" and "as available." To the extent permitted by applicable law, Ollive makes no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not warrant that the Services will be error-free, uninterrupted, or meet every specific requirement you have. AI-generated coaching insights are intended to support human judgment, not replace it.
13. Limitation of liability
To the maximum extent permitted by applicable law, Ollive's total cumulative liability to you for any claims arising under or related to these Terms will not exceed the fees you paid to Ollive in the 12 months preceding the claim.
Ollive will not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or loss of goodwill, even if we have been advised of the possibility of such damages.
Nothing in these Terms limits liability for fraud, gross negligence, wilful misconduct, or any liability that cannot be excluded by law.
14. Indemnification
You agree to defend, indemnify, and hold harmless Ollive and its officers, directors, and employees from any claims, losses, damages, and costs (including reasonable legal fees) arising from your use of the Services, your violation of these Terms, or your violation of any third party's rights.
15. Term and termination
Term. These Terms begin when you first access the Services and continue until your subscription ends or is terminated.
Termination by you. You may stop using the Services and cancel your subscription at any time as described in Section 8.
Termination by us. We may suspend or terminate your access if you breach these Terms and fail to remedy the breach within 14 days of written notice, or immediately for serious violations such as illegal use or non-payment.
Effect of termination. On termination, your access to the platform ends. We will retain your data for 30 days after termination, during which you may request an export. After that period, your data will be deleted in accordance with our Privacy Policy.
16. Changes to these Terms
We may update these Terms from time to time. When we make material changes, we will notify you by email or in-app notification at least 14 days before the changes take effect. Continued use of the Services after the effective date constitutes acceptance.
If you do not agree to the updated Terms, you may cancel your subscription before the changes take effect.
17. Governing law and disputes
These Terms are governed by the laws of [Jurisdiction — e.g., India / State of Delaware, USA], without regard to conflict of law principles.
Any dispute arising from these Terms will first be referred to good-faith negotiation between the parties. If unresolved within 30 days, disputes will be resolved by binding arbitration under [applicable arbitration rules], with proceedings conducted in [City]. Either party may seek injunctive relief from a court of competent jurisdiction where necessary to protect its intellectual property or confidential information.
18. General
Entire agreement. These Terms, together with the Privacy Policy and any applicable Data Processing Agreement or Order Form, constitute the entire agreement between you and Ollive regarding the Services.
Severability. If any provision of these Terms is found unenforceable, the remaining provisions continue in full force.
No waiver. Failure to enforce any provision of these Terms does not waive our right to enforce it in the future.
Assignment. You may not assign your rights under these Terms without our written consent. We may assign our rights in connection with a merger, acquisition, or sale of assets.
Force majeure. Neither party is liable for delays or failures caused by circumstances beyond their reasonable control, including natural disasters, government actions, or internet outages.
Contact
Questions about these Terms? We are happy to talk.
Email: legal@ollive.ai