Last updated: March 9, 2026
Who we are
Ollive AI ("Ollive," "we," "us," or "our") builds AI-powered sales coaching software that helps sales teams practice, improve, and grow. If you have questions about this policy, reach out at privacy@ollive.ai.
What this policy covers
This policy explains what personal data we collect, why we collect it, how we use it, and what rights you have over it. It applies to everyone who visits our website (ollive.ai), signs up for a trial, or uses our platform as a sales rep, manager, or administrator.
Data we collect and why
A. Data you give us directly
1. Account information. When you or your organisation signs up, we collect names, work email addresses, job titles, and company details. We use this to create and manage your account.
2. Call transcripts and recordings. When your notetaker is connected, we process call transcripts to generate scores, coaching insights, and practice recommendations. This is the core of what Ollive does. We do not use this data to train our AI models (see below).
3. Practice session data. Responses, scores, and improvement trends from your AI roleplay sessions are stored to show you your progress over time.
4. Communications. If you email us or fill in a contact form, we keep that correspondence to respond to you and improve our support.
B. Data we collect automatically
1. Usage data. We log which features you use, session duration, and click patterns. This helps us understand what is working and what needs improvement in the product.
2. Device and browser data. We collect standard technical information including IP address, browser type, operating system, and referring URLs. This is used for security, debugging, and analytics.
3. Cookies. We use cookies for authentication, session management, and aggregate analytics. See the Cookie section below for details.
C. What we do not do with your data
We want to be clear about a few things that matter to sales teams and the organisations that employ them.
1. We do not sell your data. Full stop. Your data is never sold to third parties, data brokers, or advertisers.
2. We do not use your call transcripts or coaching data to train our AI models. Your conversations with prospects stay yours. 3. They are used only to generate insights for your team.
4. We do not share your data with your competitors. Each customer's data is fully isolated.
D. How we share data
We share data only in these circumstances.
1. With your organisation. If you use Ollive through an employer or client, administrators in that organisation can access team-level performance data and individual coaching reports as part of their subscription. If you have questions about what your employer can see, please check with them.
2. With service providers. We work with a small number of trusted vendors to run our infrastructure (hosting, analytics, communication tools). They process data only on our behalf and under strict contractual obligations. A current list of sub-processors is available on request at privacy@ollive.ai.
3. For legal reasons. We may disclose data if required by law, regulation, or a valid legal process, or to protect the rights and safety of Ollive, our users, or the public.
4. In a business transfer. If Ollive is acquired, merged, or sold, your data may transfer to the new entity. We will notify affected users before that happens.
E. Legal bases for processing (for EEA, UK, and Swiss users)
We process your personal data under the following legal bases.
1. Contract performance. Processing necessary to deliver the services you or your organisation have signed up for.
2. Legitimate interests. Product analytics, security monitoring, and service improvement, balanced against your privacy rights.
3. Legal obligation. Where processing is required to comply with applicable laws.
4. Consent. For non-essential cookies and any marketing communications. You can withdraw consent at any time.
F. Data retention
1. We keep your data for as long as your account is active and for a reasonable period after, to allow for reactivation and to meet legal obligations.
2. Call transcripts and session data are retained for the duration of your subscription plus 12 months. After that, they are deleted or anonymised.
If you request deletion, we process it within 30 days (see Your Rights below).
G. Cookies
We use three categories of cookies.
1. Essential cookies. Required for login, session security, and the platform to function. These cannot be turned off.
2. Analytics cookies. Help us understand how the product is used in aggregate. We use privacy-friendly analytics that do not fingerprint individuals.
3. Marketing cookies. Only set if you have given consent. Used to measure the effectiveness of our own marketing campaigns.
You can manage cookie preferences at any time through the banner on our website or by emailing privacy@ollive.ai.
H. Security
We are SOC 2 Type II certified and GDPR and HIPAA compliant. All data is encrypted in transit (TLS 1.2 minimum) and at rest (AES-256). Access to customer data within Ollive is restricted on a need-to-know basis and logged.
If you discover a security vulnerability, please report it to security@ollive.ai. We aim to respond within 48 hours.
I. Your rights
Depending on where you are located, you may have some or all of the following rights.
1. Access. Request a copy of the personal data we hold about you.
2. Correction. Ask us to fix inaccurate or incomplete data.
3. Deletion. Request that we delete your personal data, subject to legal retention requirements.
4. Portability. Receive your data in a structured, machine-readable format.
5. Objection. Object to processing based on legitimate interests.
6. Restriction. Ask us to pause processing while a dispute is resolved.
7. Withdraw consent. Where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, email privacy@ollive.ai. We will respond within 30 days. We do not charge for these requests. If you are in the EEA or UK and are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.
I. Children
Ollive is a B2B platform designed for professional use. We do not knowingly collect personal data from anyone under the age of 16. If you believe a minor has provided us with their data, please contact us and we will delete it promptly.
Changes to this policy
We may update this policy from time to time. When we make material changes, we will notify you by email or through an in-app notification at least 14 days before the changes take effect. The "Last updated" date at the top of this page will always reflect the most recent version.
Continuing to use Ollive after changes take effect constitutes acceptance of the updated policy.
Contact us
General privacy questions: privacy@ollive.ai
Ollive AI is committed to handling your data with the same care and respect we expect from any tool we trust with our own work.